Legal and Account Protection Questions
When you request closure, your account is suspended within 48 hours. Any remaining balance is refunded to your registered payment method. Your account data is retained per local law; personal details are deleted after 30 days unless regulations require longer storage for compliance.
All payment details are encrypted using TLS 1.2 or higher. We never store full card numbers; payment processors like Touch 'n Go, GrabPay, Boost dan FPX handle tokenised transactions. Your bank details are encrypted at rest on secured servers with limited staff access.
Yes. Submit a data-access request via email or account settings. You'll receive your data (account history, deposits, withdrawals, personal details) within 30 days in a portable format. No fee is charged for your first request each year.
Report it immediately to support via live chat or email. We investigate within 24 hours, review login logs and payment records, and work with your bank if a chargeback is filed. We can revoke active sessions and force a password reset to secure your account.
Transaction history is retained for seven years to meet accounting and tax compliance requirements in Malaysia. You can download statements from your account dashboard at any time. After account closure, history is archived and kept per the same retention policy.
All four payment methods use encrypted connections and bank-level security. Deposits are processed by licensed payment providers; your transaction is verified in real time. We have no access to your card or wallet credentials—only the payment processor knows them.
If you dispute a charge, inform us and your bank immediately. We provide transaction records, IP logs and account activity to support your investigation. Chargebacks are resolved through banking channels; we cooperate fully with your bank and the payment provider to verify the transaction.
